Last updated 6 July 2026. EverFresh Laundry Ltd (Company Number 16280349), 42 Silverweed Road, Chatham, Kent, ME5 0QX.
These Terms and Conditions govern the supply of laundry services by EverFresh Laundry Ltd ("we", "us", "our") to you ("customer", "you"). By booking any service with us, you agree to these Terms.
EverFresh Laundry Ltd is registered at 42 Silverweed Road, Chatham, Kent, ME5 0QX. Company Number 16280349.
These Terms were last updated on 6 July 2026.
We provide pickup and delivery laundry service, dry cleaning, duvet and specialty item cleaning, curtain cleaning, repairs and alterations, wedding dress cleaning, walk-in launderette service, and commercial (B2B) laundry.
Services are provided within our published coverage area (5 mile radius from Chatham for pickup and delivery).
Some services are handled through our trusted specialist partners. In all cases, we remain your point of contact.
Bookings may be made online at www.everfreshlaundry.com, by phone on 01634 303814, or in person at 42 Silverweed Road, Chatham.
A booking is confirmed only when you receive a confirmation email or SMS from us.
Pickup slots are allocated first come, first served.
If we cannot collect on your booked slot, we will offer a replacement slot or a full refund of any deposit paid.
Prices are as displayed on our Prices page at the time of booking. All prices include collection and delivery within our coverage area. Minimum order is £30 for pickup and delivery.
EverFresh Laundry Ltd is not currently VAT registered. Prices are the final price. No VAT is added.
Payment is due at booking (online, processed by CleanCloud Pay) or on completion (walk-in). Subscription plans are billed monthly by Direct Debit through CleanCloud Pay in advance.
If your order weight exceeds the amount you booked, we will contact you before proceeding.
Standard turnaround is 48 hours from collection. Dry cleaning may take 48 to 72 hours.
Same-day service is available for +£10, next-day for +£5, subject to availability.
Delivery times are estimates. Delays may occur due to weather, traffic, or partner processing.
You must provide accurate address and contact information, ensure items are safely accessible at pickup, notify us of any special care requirements at booking, check pockets before collection (we are not liable for items left in pockets), and notify us of any items with sentimental or exceptional value.
You warrant that you own or have the right to arrange cleaning for all items collected.
We take care with every item and follow care label instructions where visible.
Some items may be affected by professional cleaning in ways that are unavoidable, including shrinkage of untreated natural fibres, fading of dyed fabrics, weakening of aged fibres, and loss of loose embellishments.
We are not liable for damage caused by pre-existing wear, manufacturing defects, care label errors, or items with exceptional value not disclosed at booking.
Claims must be notified in writing (hello@everfreshlaundry.com) within 14 days of receiving your order.
We will investigate and respond within 7 working days. Compensation up to a maximum of 10 times the cleaning charge or £250, whichever is lower.
Full damage claim details are in our Damage Claim Policy.
Plans: Essentials £75/month (20 kg), Household £140/month (40 kg), Family £260/month (80 kg). Monthly subscriptions are billed by Direct Debit through CleanCloud Pay in advance.
The monthly kilogram allowance applies to Wash & Fold services only. Wash & Iron, dry cleaning, duvets and bulky items are charged at the published list prices, with subscriber priority scheduling.
Delicate items (including silk, cashmere and suede) are excluded from the allowance and charged per item at the published Wash & Iron delicate rates.
Usage above the monthly allowance is charged at £3.75 per kilogram.
Unused kilograms do not roll over.
You may pause or cancel with 7 days notice by email.
Commercial contracts may be cancelled with 14 days written notice.
Commercial invoicing is monthly in arrears, payable within 14 days.
Our maximum liability under any booking is limited to the amounts stated in our Damage Claim Policy.
We are not liable for indirect losses, loss of business, or loss of enjoyment.
Email hello@everfreshlaundry.com with your booking reference. We acknowledge within 2 working hours during opening times and resolve within 7 working days.
Unresolved complaints may be referred to Retail ADR (retailadr.org.uk).
These Terms are governed by the laws of England and Wales.