Last updated 6 July 2026. EverFresh Laundry Ltd (Company Number 16280349), 42 Silverweed Road, Chatham, Kent, ME5 0QX.
This Privacy Policy explains how EverFresh Laundry Ltd ("we", "us", "our") collects, uses, and protects your personal data when you use our services or visit our website.
We are the data controller. Contact: hello@everfreshlaundry.com, 01634 303814, 42 Silverweed Road, Chatham, Kent, ME5 0QX.
This Policy was last updated on 6 July 2026.
Data you provide: name, email, address, phone number, payment information (processed by CleanCloud Pay, we do not store card details), special instructions, and booking history.
Data collected automatically: website usage (with consent), booking timestamps, delivery locations, communication history.
Data from third parties: address verification services and payment confirmations.
To fulfil laundry service bookings, process payments and invoicing, send booking confirmations and updates, respond to enquiries, manage subscriptions, improve our services, and send marketing (with consent).
Contract: to provide services you booked.
Legitimate interests: to manage our business.
Consent: for marketing communications.
Legal obligation: to comply with UK law.
Trusted specialist partners for certain services under confidentiality agreements.
CleanCloud and CleanCloud Pay for operations and payment processing.
Delivery software for route optimisation.
Legal and tax advisors as required.
We do not sell your data. We do not share it with third parties for their own marketing.
Active customer data: while you are a customer and 6 years after your last order (UK tax requirement).
Payment records: 6 years.
Marketing preferences: until you withdraw consent.
CCTV footage at our Chatham premises: 30 days.
Under UK GDPR you have the right to access, rectify, erase, restrict processing, port, object, and withdraw consent.
To exercise these rights, email hello@everfreshlaundry.com. We will respond within 30 days.
Complaints can be made to the ICO (ico.org.uk, 0303 123 1113).
Encrypted payment processing, secure cloud hosting for booking data, access controls, regular software updates, and confidentiality agreements with staff and partners.
Essential cookies for login and booking sessions.
Functional cookies for preferences.
Analytics cookies (with consent).
You can manage cookies through our banner or your browser.
Our services are not directed at children under 16. We do not knowingly collect data from anyone under 16.
We may update this Policy. The current version is at www.everfreshlaundry.com/privacy.html. Material changes are communicated by email.